SHIPPING POLICY

At NOVA RIO, we want your order to arrive as smoothly and quickly as possible. All orders are carefully packed and shipped from Texas, USA.

U.S. SHIPPING

Processing Time

Orders are typically processed within 1 business day.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

During launches, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery

Free Standard Shipping is available on U.S. orders of $150 or more.

For orders under $150, shipping rates are calculated at checkout based on the destination and available carrier services.

Standard shipping typically takes approximately 3–5 business days after processing.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside our control may affect delivery times.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking information.

Please allow some time for the carrier to update tracking information after your shipping confirmation is sent.

SHIPPING ADDRESS

Please review your shipping address carefully before completing your purchase.

NOVA RIO is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at care@nova-rio.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

LOST, DAMAGED OR MISSING PACKAGES

If your package appears to be lost, arrives damaged, or you experience another delivery issue, please contact us at care@nova-rio.com with your order number and details of the issue.

If an item arrives damaged, please include photographs of the item and packaging when possible.

We will review the situation and work with you and/or the shipping carrier to determine the appropriate next steps.

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

Please contact us if you still cannot locate the package so we can assist you.

INTERNATIONAL SHIPPING

NOVA RIO ships internationally to select countries and regions available at checkout.

International shipping options and rates are calculated at checkout based on your destination and available carrier services.

International orders typically arrive within approximately 5–8 business days after processing, although customs procedures, carrier delays, holidays, or other circumstances may result in longer delivery times.

Free International Shipping

Where offered, free shipping is available on qualifying international orders of 150 or more in the applicable local currency, as displayed at checkout.

Orders below the applicable free-shipping threshold will be charged the shipping rate displayed at checkout.

DUTIES & TAXES

For international markets where checkout specifically states that duties and import taxes are included, those charges are collected or accounted for as part of your purchase and you should not be charged those same duties again upon delivery.

For destinations where duties and taxes are not expressly shown as included at checkout, additional customs duties, import taxes, brokerage fees, or other government charges may apply.

Any such charges not collected by NOVA RIO at checkout are the responsibility of the customer, to the extent permitted by applicable law.

Customs requirements vary by country and may change. NOVA RIO does not control customs processing times.

INTERNATIONAL DELIVERY DELAYS

International delivery estimates are not guaranteed.

Customs inspections, local postal services, carrier disruptions, weather, holidays, and other circumstances outside NOVA RIO's reasonable control may delay an international shipment.

We appreciate your patience if your shipment is delayed during customs processing.

RETURNS

Shipping and delivery policies are separate from our return and exchange terms.

For information regarding returns, exchanges, eligibility requirements, and refunds, please review our Refund Policy.

ORDER QUESTIONS

If you have any questions about your shipment or need assistance with an order, please contact us:

NOVA RIO LLC
Email: care@nova-rio.com

Please include your order number whenever possible so we can assist you more quickly.

© NOVA RIO LLC. All rights reserved.